This was the last piece of work I did at Oracle before I left the company in June 2010. The link to the published paper http://www.oracle.com/technetwork/oem/app-mgmt/twp-next-gen-siebel-monitoring-164300.pdf
It is always a pleasure to see the customer happy after implementing the solution and makes a comment like this
“We use RUEI on technical administration to get information, how the application “feels” on customer side and for management point of view to get the information of SLA agreements in fact of guaranteeing a dedicated response time to our customers. We verify the SLA with RUEI KPIs which are implemented in a management dashboard.”
I randomly came across this paper on o.com and thought of sharing on my blog!
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