The end to end IT infrastructure life cycle management includes the following:
1. Strategy
Covering the Portfolio & Financial Management
2. Design
Availability/Business Continuity/Capacity/Security Design
3. Transition
Change/Release/Configuration Management including provisioning and patching of technology stack
4. Operation
Incident/Problem Management involving the service monitoring and proactive management
5. Continual Improvement
Service Level Management and Improvement and Reporting
As per latest ITIL V3
Thursday, December 6, 2007
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment